Return & Exchange Policy

This Agreement was last modified on 18 February 2017

  • GDshop.ca's 30 Days DOA (Dead of Arrival) Return Policy stand for product that arrived dead or defective. Within the 30 days from date of purchase, any defective hardware will have an RMA issued following policies and guidelines that are in place directly from each manufacturer. Return instructions will be provided. It is the responsibility of the client to follow and return the products in a timely manner to the warehouse location that is provided. In some instances the manufacturer may request that the return/replacement/ repair is to be taken care of with them directly, at which time we will provide that instruction. In some cases, to help facilitate a return, we may instruct the client to contact the manufacturer directly to obtain a case number that confirms the item is defective. Please allow 5 to 10 business days for testing and refunds to be processed. Items found to be non-defective will be returned to the client at their expense. LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective (DOA). Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels. Please note that defective software may be returned for replacement only. Defective software cannot be returned for credit

  • There are NO returns for opened non-defective product. This follows all manufacturer policies and therefore no exceptions can be made. For a product that is determined to be defective within 15 days from date of purchase, Return instructions and replacement product will be issued by GDshop.ca. After 30 days from purchase date all product is covered by the manufacturer´s warranty policy. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. Before returning any item it is necessary to contact our Customer Service Department for return instructions via email to sales@gdshop.ca. Returns MUST include all original parts and packing materials and a GDshop.ca RMA number, or the return will be rejected. No returns of any type will be accepted without a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 7 days with a small leeway for shipping times. We accept no responsibility for products returned without an RMA number. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense All Returns to GDshop.ca must be shipped to one of our assigned distribution centers. All returns shipped to our Administration Offices will be refused. Customer is responsible for all return shipping charges (unless Defective or wrong shipment); therefore, all returns must be shipped prepaid. The customer is responsible for any additional damage to an item or loss during shipment to GDshop.ca. We recommends that you send your return via a traceable service with appropriate insurance.

  • All non-defective returns authorized by gdshop.ca will be assessed a 20%, $40.00 minimum, restocking fee, whichever is greater. Shipping costs are extra, and are the responsibility of the client. All non-defective returns must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting our Customer Service department via email to sales@gdshop.ca. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 7 days. Failure to return a product within 7 day authorization period will be deemed to be an acceptance of the product. Credits to charge cards may take up to 10 business days to be processed after receipt of the returned product. A credit will not begin processing until we have received the returned product.All fees, including "shipping and handling", labor, installation services, insurance coverage fees, and "Rapid Replacement" fees are non-refundable.

  • Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, gdshop.ca reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item. Final Sale of Certain Products In addition to manufacturer restrictions, the following products are final sale items and are not returnable to gdshop.ca for refund or exchange for any reason: No returns, refunds or exchanges for any special order products, custom configured products, LCD/DLP projectors, Electronic Download Software, Opened software, Hard drives, and TVs/Monitors over 27", Notebooks, PDAs, Retail Box Software, OEM Software, memory, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page.

  • All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and the GDshop.ca ability to remarket the returned product. GDshop.ca will refuse any return of items missing UPC codes. Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc.